Responsible Gambling
At CrownGold Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment, not a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and the support resources available to Australians who may need assistance.
Our Commitment
CrownGold Casino operates in full compliance with Australian gambling regulations and is dedicated to promoting responsible gambling practices. We take our duty of care seriously and actively work to prevent problem gambling by providing our players with the tools, information, and support they need to gamble responsibly.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or personal problems
- Lie to family or friends about how much you gamble
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when trying to reduce gambling
- Chase losses in an attempt to win back money
- Neglect work, family, or personal responsibilities due to gambling
If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and seek professional support.
Responsible Gambling Tools
CrownGold Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into effect.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.
Session Time Limits
You can set a limit on how long you play in a single session. Once your session time is reached, you will be notified and logged out automatically.
Reality Checks
Enable regular pop-up reminders that show how long you have been playing and how much you have spent. These reminders help you stay aware of your gambling activity in real time.
Cool-Off Period
If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to access your account for gambling purposes.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from CrownGold Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or via live chat.
Account Closure
You may request permanent account closure at any time. Please contact our support team and we will process your request promptly.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be done for periods ranging from 3 months to a lifetime.
To register with BetStop, visit: www.betstop.gov.au or call 1800 238 786 (free call, available 24/7).
CrownGold Casino is fully integrated with BetStop. If you are registered on BetStop, you will not be able to create or access an account with us.
Protecting Minors
CrownGold Casino strictly prohibits gambling by anyone under the age of 18. We conduct age verification checks on all new accounts and may request additional documentation at any time to confirm a player's age and identity.
If you share a device with minors, we recommend using parental control software to prevent access to gambling websites. The following tools can help:
Support and Helplines in Australia
If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available 24 hours a day, 7 days a week.
Gambling Help Online
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Live chat and email counselling also available.
Lifeline Australia
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7 crisis support)
Beyond Blue
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)
MensLine Australia
Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
Website: www.financialcounsellingaustralia.org.au
National Debt Helpline: 1800 007 007
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not a source of income
- Take regular breaks and do not gamble for extended periods
- Do not gamble when you are upset, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Contact Our Responsible Gambling Team
Our dedicated responsible gambling team is available to assist you with any concerns or to help you activate any of the tools described on this page.
Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
Response Time: We aim to respond to all responsible gambling enquiries within 24 hours
This Responsible Gambling policy was last updated on 1 June 2026. CrownGold Casino reserves the right to update this page in accordance with changes to Australian gambling legislation and best practice guidelines.
